Order Cancellation Policy
At KANAKTA, we understand that customers may sometimes need to cancel an order. The following rules help us process cancellations fairly and efficiently.
1. Cancellation before order confirmation
Customers may request cancellation before KANAKTA confirms the order, through our official customer support channels. No cancellation charge applies before order confirmation. Please provide the Order ID and registered mobile number when requesting cancellation.
2. Cancellation after order confirmation
Once an order has been confirmed, cancellation may still be possible if it has not yet been dispatched. Please contact KANAKTA as soon as possible — approval depends on the current processing status of the order. Once dispatched, an order generally cannot be cancelled through the normal cancellation process.
3. Cancellation after dispatch
After an order has been handed over to the delivery/courier service, customers should not request cancellation unless there is a valid reason. If the customer refuses to receive the parcel, the order may be treated as a customer-initiated return/refusal. Repeated refusal of COD orders may affect eligibility for future COD purchases.
4. Cancellation due to product availability
KANAKTA may cancel an order if the product is unexpectedly out of stock, has an incorrect price or product information due to a technical/system error, cannot be delivered to the customer's location, or an unforeseen operational issue prevents fulfillment. In such cases, KANAKTA will inform the customer as soon as reasonably possible.
5. Cancellation due to incorrect customer information
Customers are responsible for providing accurate name, mobile number, delivery address, district/area, and product/variant selection. If incorrect information prevents successful delivery, KANAKTA may cancel the order after attempting to contact the customer.
6. How to request cancellation
Contact KANAKTA through an official customer support channel and provide: Order ID (KAN-XXXXXXXX-XXXX), your name, mobile number, and reason for cancellation. Cancellation requests should be made as early as possible to avoid dispatch-related complications.
7. Important notice
An order is considered cancelled only after KANAKTA confirms the cancellation. Simply sending a cancellation message does not automatically cancel an order. KANAKTA reserves the right to review and approve cancellation requests based on the order's current processing and delivery status. For product returns, refunds, or damaged/incorrect products, please refer to our Return & Refund Policy.