Privacy Policy

This Privacy Policy explains how KANAKTA collects, uses and protects your information when you shop with us.

1. Information we collect

When you place an order or contact us, we may collect your name, mobile number, delivery address, email address (if provided), and order information.

2. Why we collect this information

We use this information to process and deliver your order, provide customer support, and communicate with you about your purchase.

3. How order and delivery information is processed

Your order details are used to prepare, package and deliver your product, calculate delivery charges, and confirm Cash on Delivery payment.

4. Sharing information with third parties

We may share necessary order and delivery information with our courier/delivery partners (such as Pathao and Steadfast) solely to fulfill and deliver your order.

5. How we protect your information

We take reasonable steps to protect customer information from unauthorized access, and only use it for the purposes described in this policy.

6. Data retention

We retain order information for as long as reasonably necessary for customer support, accounting and legal purposes.

7. Cookies and analytics

KANAKTA's website does not currently use analytics or advertising cookies. If this changes in the future, this policy will be updated accordingly.

8. Marketing communications

We will only contact you about marketing offers if you have agreed to receive them, and you may opt out at any time.

9. Your rights

You may contact KANAKTA at any time to ask what information we hold about you, or to request that it be corrected or deleted, subject to any orders that are still being processed.

10. Policy updates

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest version.

11. Contact us

For privacy-related questions, contact KANAKTA at hello@kanakta.com or 01619999298.