Return & Refund Policy

Return window

Customers may request a return within 24 hours from receiving the product of receiving the product. The return request should be submitted through KANAKTA customer support with the Order ID and reason for return.

Return conditions

The product must be unused, undamaged, and in its original condition with original packaging, tags, accessories, and invoice/order information. Products showing signs of misuse, physical damage, modification, or intentional damage may not be eligible for return.

Refund policy

For an approved return, refund eligibility will be confirmed after the returned product is inspected. For COD orders, refunds may be processed through an agreed digital payment method such as bKash, Nagad or bank transfer. Delivery charges may be non-refundable unless the return is due to a KANAKTA error or a defective/incorrect product.

Exchange policy

An exchange may be available within 7 days for defective, damaged, incorrect, or eligible product issues, subject to stock availability. If the requested replacement is unavailable, KANAKTA may offer an alternative product or refund where applicable.

Damaged or incorrect item

Customers should contact KANAKTA within 24 hours of delivery and provide clear photos/videos of the product, packaging, and received item. If KANAKTA confirms that the item was damaged before delivery or the wrong item was sent, KANAKTA will arrange an appropriate replacement or refund.

Customer support process

Contact KANAKTA through the official support channel → provide your Order ID, mobile number, and issue details → submit required photos/videos → KANAKTA reviews the request → you receive approval/rejection and next-step instructions → the approved return/exchange is processed → refund or replacement is completed according to the applicable policy.